Director of Training & Learning
San Francisco, CA
About FUSE Corps
FUSE Corps is a national nonprofit that enables local government to more effectively address the most pressing challenges facing urban communities. In pursuit of this mission, FUSE runs an executive-level fellowship program in civic innovation that is focused on accelerating cross-sector collaboration and community-based problem solving. FUSE partners with city leaders to identify key strategic challenges and then recruits entrepreneurial professionals from the private sector who spend a year working in local government to address those challenges. FUSE fellows are uniquely positioned to achieve transformative impact across issues areas such as education, health, social services, economic development, public safety, and the environment.
FUSE fellows average 15-20 years of professional experience, predominantly as private-sector leaders in major corporations and global management consulting firms, and generally with graduate degrees such as MBAs. Over the course of the year of service, FUSE provides its fellows with ongoing leadership training, executive coaching, and various opportunities for peer-to-peer support from other fellows, alumni, and leaders across our partner cities. Each fellow works closely with a wide array of diverse stakeholders to plan, coordinate, and drive progress toward ambitious impact goals related to their specific project. FUSE is also increasingly focused on distilling and articulating the innovations developed by fellows as part of their projects in order to communicate those insights broadly and help inspire leaders in other cities to reimagine the ways in which their governments can successfully address local challenges.
Since FUSE was founded in the San Francisco Bay Area five years ago, this unique program has grown quickly in response to mounting demand from cities across the country. The upcoming cohort that begins in September 2017 will include 40 projects in governments throughout California (San Francisco, Stockton, San José, Fremont, Long Beach, Los Angeles) and nationwide (Seattle, Denver, Indianapolis, New Orleans, Pittsburgh, Philadelphia, and Washington, D.C.). The response from prospective fellows has been equally robust, as FUSE received more than 1,000 applications last summer from private-sector executives seeking to serve in this prestigious program. FUSE plans to continue to expand toward placing 100 fellows annually across 25 cities and widely communicating the impact of their work. This rapid growth is being generously supported by a coalition of foundations including the Omidyar Network, James Irvine Foundation and Kresge Foundation.
This position is a high-impact opportunity for an entrepreneurial professional with a background in leadership development and program management who is passionate about FUSE’s mission and the idea of helping to expand an innovative, fast-paced, results-oriented program. Reporting to the Managing Director of Programs, the Director of Training & Learning will lead the development, implementation, and evaluation of key program functions.
- For the annual fellowship program, the Director will design and implement a training and professional development function that can scale effectively as the number of fellows going through the program triples over the next three years. The current program focuses on designing, managing, and implementing multiple trainings and ongoing development opportunities for fellows, which include: a weeklong fellow orientation training, city partner orientation training, an executive coaching program, at least twice monthly virtual convenings, a three day mid-year training, local human-centered design labs, as well as regular check-ins with fellows and city partners to assess additional training and development needs.
- The Director will also have the opportunity to develop, test and implement new training opportunities for fellows, city partners, and potentially other audiences such as peer-to-peer learning exchanges and living laboratories for fellows and FUSE partner cities, and FUSE-designed training for government officials and/or other interested audiences. Given the size and diversity of experience that exists within each annual cohort of fellows, the Director will be asked to develop an array of different learning opportunities and training “tracks” that participants can opt-into based on individual needs.
- The Director will be responsible for identifying opportunities to establish partnerships that ensure fellows and their projects have long-lasting impact in FUSE partner cities and communities. These partnerships will likely include organizations that deliver trainings, workshops, or technical support that would benefit fellows’ work and personal and professional development, and formalized collaboration and learning exchanges between FUSE and other innovation-focused programs.
- FUSE is a learning organization. Consequently, the Director will play an important role in designing and implementing evaluation systems for trainings and other capacity-building functions; creating rapid feedback systems that enable the program to flexibly adapt to the unique needs of different fellow cohorts; and supporting the overall design and implementation of an outcome-oriented evaluation system that enables FUSE to assess its success with achieving the organization’s theory of change. Ensuring the satisfaction and success of our fellows and their city partners is also a high priority for this role.
- Analyze, evaluate and understand overall fellow needs to help improve and develop impactful, scalable programs.
- Develop, design and facilitate curriculum for fellows, city partners, and other relevant audiences.
- Design and run pilots to ascertain effectiveness of various learning approaches and curricula.
- Communicate consistently and clearly with fellows, city partners, and members of the FUSE team regarding training and development initiatives and outcomes.
- Provide end-to-end project management of training and development programs and processes.
- Create, collect, and maintain templates, training procedure materials, guides, etc.
- Improve methodology for evaluating the effectiveness of training and learning offerings.
- At least 10 years of program management experience in adult learning, training, coaching and/or other forms of professional development, ideally with a focus on executive-level audiences. Proven ability to design, implement, and evaluate such programs. Familiarity with proven best practices and emerging new approaches within these fields.
- Demonstrated commitment to mission-related issue areas such as civic innovation, urban renewal, cross-sector collaboration, entrepreneurship, and/or leadership development.
- Experience with workshop facilitation and public speaking.
- Familiarity with the distinction between different adult learning styles and ability to tailor and vary programming to effectively reach various audiences.
- Strong leadership skills and a demonstrated ability to provide vision and strategic direction, especially within a fast-paced, results-oriented, entrepreneurial environment.
- Superior organizational and project management skills with strong attention to detail.
- Outstanding interpersonal skills, emotional intelligence, and ability to develop deep relationships with a diverse array of internal and external stakeholders. Customer-service oriented, with the ability to actively listen to and respond to feedback from a wide range of stakeholders in a professional, expedient, and positive manner.
- Superior written and verbal communication skills with the ability to clearly convey complex topics to multiple audiences through various presentation formats.
- Experience partnering with multiple organizations to design and deliver workshops, courses or seminars.
- Ability to work on a small team and within a resource-constrained environment, always maintaining a focus on the organization’s needs and strategic priorities.
- Preference for a familiarity with modalities related to: facilitative leadership, adaptive leadership, results-based leadership, strengths-based leadership, lean design, rapid innovation, and human-centered design.
Please submit your resume and a thoughtful cover letter to [email protected].
FUSE Corps is an equal opportunity employer with a core value of incorporating diverse perspectives into our work at every level. We strongly encourage candidates from all backgrounds to apply for this position.