Improving the Care Experience for Patients & Staff

The San Francisco Health Network (SFHN) serves more than one in eight San Franciscans annually. Along with several projects to improve the patient experience, the SFHN is committed to systematically embedding a positive care experience across the Network. FUSE Fellow Cori Schauer will help design a service framework to change the Network’s approach to patient service and move the organization toward the highest levels of patient-centered care.