Fellowship Openings

Leveraging Technology for Efficient Government Service Delivery

Project: Leveraging Technology for Efficient Government Service Delivery

Agency: Oakland Information Technology Department

Location: Oakland, CA

PROJECT CONTEXT

After the economic downturn in 2008 and a subsequent period of staff turnover, the City of Oakland has spent the past two years stabilizing its Information Technology Department (ITD) in order to provide consistent and reliable services across city departments.  However, ITD still finds itself reacting to issues and emergencies as they arise, like immediately replacing an outdated CAD 911 system, rather than developing solutions for systems in a forward-looking and strategic manner. An overarching technology strategy would allow the City to pivot away from its current reactive approach, and leverage its IT infrastructure to more efficiently meet the long-term needs of the organization.

ITD has been steadily consolidating IT functions that were previously dispersed across the City’s departments, and is now in a position to develop a technology strategy that supports and measures progress towards citywide goals and facilitates collaboration between departments. One goal of ITD is to educate staff from across departments on how the City’s technology platforms can be used as a strategic tool to allow them to better achieve departmental goals. Making IT investments from a strategic enterprise perspective will allow the City to reduce duplication of services, leverage cost-savings, better integrate data, and generally approach IT for the City in a more holistic manner.

To support this work, the City will partner with FUSE Corps to host an executive-level fellow for one year who will oversee the development of an overarching, citywide technology strategy.

PROJECT SUMMARY & PROJECTED DELIVERABLES

The following provides a general overview of the proposed fellowship project. This project summary and the potential deliverables that follow will be collaboratively revisited by the host agency, the fellow, and FUSE staff during the first few months of the fellowship, after which a revised scope of work will be developed and agreed upon by the FUSE Fellow and the host agency.

Starting in April 2019, it is proposed that the FUSE Fellow will begin his or her work with a landscape assessment of how IT infrastructure is currently used and whether it fulfills immediate needs across departments. The assessment should also record the strategic initiatives of each department, and identify how IT infrastructure can be used to better support these initiatives in the long-term. Using the results of this initial assessment, the Fellow will articulate the business problems common to departments across the city, and in close collaboration with departmental stakeholders, oversee the formulation of a larger strategy to address these problems using technology-based solutions.

In order to be effective in this role, the FUSE Fellow must show acumen in active listening, managing culture change and be able to articulate and defend ideas for a technology strategy in writing to a wide range of city stakeholders. Success will be demonstrated by the development of solutions-oriented vision for the City’s IT infrastructure that has the buy-in of internal stakeholders, and preserves flexibility around its implementation in order to accommodate and integrate any future technology advancements.

  • Landscape Assessment: Interview all department leadership stakeholders to inform an assessment of current IT capacity and use. Understand and articulate how different departments utilize existing platforms and identify department-specific opportunities for IT solutions.
  • Internal Stakeholder Management: Communicate with internal stakeholders to keep all key stakeholders informed and manage any uncertainty or resistance to a citywide approach to . Facilitate opportunities for learning and feedback to ensure widespread buy-in among city department leadership and staff.
  • Develop Technology and Strategy Recommendations: Create a comprehensive strategy for citywide IT infrastructure. Identify technologies and strategies for streamlining and merging existing processes, capturing cost-savings and increasing efficiencies across departments. Develop cost estimates for recommendations and link to existing city budgeting processes.
  • Strategic Implementation: Work closely with project supervisors to identify select recommendations to pilot through implementation. Maximize impact by prioritizing projects with quick returns and generate positive momentum for the full implementation of the citywide technology strategy over time.

KEY STAKEHOLDERS

  • Andrew Peterson, Chief Information Officer, Information Technology Department
  • Janet Salisbury, Director IT Finance and Contracts Division, Information Technology Department

QUALIFICATIONS

  • At least 15 years of professional experience in a relevant field, particularly with a strong background in organizational and/or change management.
  • Superior critical thinking and analytical skills.
  • Ability to synthesize complex information into clear and concise recommendations.
  • Ability to relate to a wide variety of diverse audiences with strong emotional intelligence and empathy.
  • Excellent stakeholder engagement skills and the ability to use facilitative leadership techniques to coordinate stakeholder activities.
  • Self-motivated, goal-oriented, entrepreneurial leader who can also be an independent worker.
  • Persistent in obtaining information and creatively resourceful in identifying solutions to complex problems.
  • Ability to create direction and movement within potentially ambiguous
  • Exceptional written and verbal communication skills with an ease in public presentations.
  • Understands the need for solutions to support all people in a community regardless of race, religion, gender, immigration status, or ethnicity.

TO APPLY 

Click the link below to upload a resume and complete the online application questions in lieu of a cover letter. The application process will allow you to indicate interest in more than one fellowship opportunity. You only need to submit one application. Interested candidates are encouraged to apply as soon as possible, as selections will be made on a rolling basis and specific opportunities may close quickly.

A FUSE Fellowship is a 12-month engagement requiring fellows be primarily committed to their partnership with the government agency throughout the year to ensure the success of their project. Fellows are retained as independent contractors of FUSE Corps and are paid an annual stipend of $90,000 through monthly installments. This commitment begins on April 29, 2019 and ends April 27, 2020.

The FUSE Fellowship is an equal opportunity program with a core value of incorporating diverse perspectives. We strongly encourage candidates from all backgrounds to apply.

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