Building A Data-driven Strategy To Enhance Community Impact

The Central Library and the 72 branches of the Los Angeles Public Library (LAPL) serve the largest population of any public library system in the country. The library operates a wide range of community impact programs to help Angelenos with school and career, financial planning, health education, homeless and veterans’ affairs, and the immigration process.

FUSE Fellow Donna Michelle Anderson helped LAPL develop data-driven systems for managing, implementing and assessing this wide variety of programming in order to maximize impact. Under her leadership, the library developed new web experiences for e-media and homeless/mental health services. She also helped move paper- and pen-based processes to a digital platform and helped departments adopt an action plan approach to launching new projects or fixing existing processes, creating a new way of working throughout her department.