Creating an Integrated Service Delivery Model to Improve Public Health

To improve residents’ access to healthcare within its complex and disparate health department systems, Long Beach is working to create an integrated data-management platform that works across departments.

Helping the city achieve its goals, FUSE executive fellow Kia Gaines will review how it currently processes services and collects and uses data. Based on feedback from those who most use the system, and identifying best practices in similar health departments, Kia will devise a strategy for improving data management and customer care. She will recommend technology platforms for implementing the plan, using the most promising ideas for pilot tests. By operating more efficiently, Long Beach aims to improve customer service and the health of its participants.