Designing a Succession Planning Framework to Improve Healthcare Hiring

Los Angeles County Department of Health Services (DHS) employs 25,000 people to care for more than 600,000 patients annually, making it the second-largest healthcare system in the U.S. The average age of DHS employees is more than 50, and an increasing number of managers and supervisors in nursing and administration are nearing retirement age. With a tightening national workforce, the county is looking to create a system-wide succession plan to ensure leadership continuity and quality of care across its 19 health centers and four hospitals.

L.A. County is partnering with FUSE executive fellow Omar Zoheri to analyze the recruitment needs and practices at DHS facilities, as well as assess succession plans at other large healthcare facilities nationwide. In consultation with DHS management and chief medical officers, Omar is developing a succession framework for the DHS system, building in data points that will enable management to anticipate and prioritize hiring needs. Additionally, he is assessing technology for implementing the plan and eventually will present a finalized plan with recommendations for moving forward.

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