Applying Human-Centered Design to Improve Workforce Services

L.A. County is working to connect its most vulnerable populations with high-quality jobs and careers through human-centered design approaches.

FUSE executive fellow Patrick Koppula will employ a human-centered design approach to help the county deliver integrated workforce services that are directly responsive to the needs of the people who need those services. Leveraging feedback from this group, he will test and prototype new concepts and incorporate them into the service delivery process. The objective of this work is to improve the customer experience and satisfaction with services, and to strengthen educational and employment opportunities.