Improving Patient Access to Healthcare Services

The Los Angeles County Department of Health Services (DHS) is the second largest municipal healthcare system in the nation. It has an annual operating budget of over $4 billion and 670,000 unique patients a year, most of them low-income. As a result, any changes to the county’s healthcare system can have a profound effect on the health and wellbeing of millions of people.

Most recently, the Affordable Care Act has transformed the face of health coverage for L.A. County’s most vulnerable. Since 2014, an additional 1.2 million county residents have signed up for Medicaid, accounting for a third of all Medicaid expansion enrollees in California.

In response, DHS has been working to streamline and improve the quality of its patient services. To continue this comprehensive reform, DHS is seeking to reorganize the way patients access healthcare within the system and transform the process into one that is not only efficient and high quality, but also compassionate, respectful, and focused on the needs and experience of the patients. FUSE Fellow Eric Mattenson will develop new principles for the organization, as well as improving workflow processes.

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