Launching a Command Center to Improve Healthcare Coordination

Los Angeles County’s municipal health system is the nation’s second largest, annually caring for 600,000 patients at 19 health centers and four hospitals. To enhance patient care and reduce costs, the county’s Department of Health Services plans to launch an Operations Hub that will strengthen communication and coordination among its partners, replacing the current hospital-focused approach with one based on a systematic coordination of services.

To support this work, FUSE executive fellow Ernest Shahbazian is assessing DHS functions and evaluating recommendations of a recent UCLA study to improve intra-agency coordination. Ernest is also creating a strategy for an Operations Hub and helping implement pilot programs. Ultimately, the Hub could provide a model for efficient and effective healthcare that serves a highly diverse, urban population.